1. Could you give us a quick introduction to your current role and what you typical day looks like?
Sure! I am currently the marketing manager for Personal Injury Solicitors of Bolton. For your American readers, a solicitor is the English term for a lawyer. In simple terms, the company and law firm offer legal advice to people who have been involved in accidents where they need legal representation.
We are a team of no win no fee solicitors in Bolton. You can find out more about the mechanics of the company on our corporate website. No win no fee essentially means that we work on a client's behalf for free until successful completion of a personal injury claim, at which point we take a fee from their final compensation payment.
As the marketing manager, it's my responsibility to implement and grow strategies that bring more clients to our door. The no win no fee and personal injury market in the UK is very competitive, kind of like the US market as far as I am aware, and as such you need to be on top of your game to stand out.
2. So how exactly do you differentiate yourselves from the competition? If the accident claims industry is so competitive, this must be quite a challenge.
You are absolutely right. But we try really hard to be different. From the moment we get a call from someone who has requested accident claims advice, we try to put them at ease, listen to them, and treat them like a person, not a number with a financial figure placed on it.
So many accident claims companies, not just in Bolton but around the UK, are all about the bottom line. In other words, profit and revenues. I like to think that we are a little bit different in our approach to our clients, and our no win no fee solicitors are all selected on their personality as well as their expertise.
The reviews that we frequently get online should bear that up to scrutiny, so I hope that we continue to grow our business based on our reputation. It certainly seems to be working in the Bolton area at the moment, so I hope to grow that further.
3. What is the process when someone in Bolton calls you for accident claims advice? I see from your website that you are open 24 hours a day.
That's right. An accident can happen anytime and anyplace, so we think it's imperative that we are always available on call, so to speak. I believe, and as far as I know, we are the only no win no fee personal injury lawyers open 24 hours a day and 7 days a week in Bolton.
In terms of the process, when a person calls us, they will at first talk to one of our phone operators, rather than an actual personal injury lawyer. One of our team take some details about their accident and the circumstances and can quickly ascertain whether or not there is a case for a personal injury claim for compensation.
If there is, we will then arrange an appointment with a local Bolton personal injury solicitor. It's worth pointing out that this whole process is free, and the consultation over the phone is absolutely no obligation and no strings attached. That's how we like to work, and all cases are run through the no win no fee agreements in this manner.
4. It sounds like you're having lots of success. What are your plans for the future with the company and marketing strategies?
For me, I still have so much in mind that I want to achieve in Bolton. I think I am a year off completing our initial targets. After those are hit, it would be nice to see if we can roll our services out to the rest of the UK. But that's going to take a huge amount of work. But, if you don't aim high....
In terms of marketing, I know we still have a lot to do with our social media marketing. We want to get more active on Facebook, Twitter, and Google Plus as so many people now look for personal services in this way. We might have to recruit soon for a social media manager, so watch this space!