1. How did you first get started in the mobility services industry?
I was recruited by Brett nine months ago after having spent 30 years in the automobile industry.
2. When it comes to making a large purchase that will need to last for years--like an adaptive vehicle or a motorized wheelchair or scooter--how do you help customers make sure that they are find the best items to match their personal needs?
We do an assessment on the customer to see what his needs and wants are, mobility needs, and cash and/or financing options.
3. How do you choose which products to carry in your store?
Products are chosen by Jim and Glyn.
4. What type of maintenance should owners expect when buying a new scooter or chair? For example, how long does a battery normally last?
Scooters have a limited warranty for one year. We service what we sell.
5. What are some everyday things you do in your business to maintain a high level of customer service?
We try to adhere to their appointment times, don't overbook, are conscious of their physical conditions, make house calls, and offer pick-up and delivery service for service department customers.